SHIPPING POLICY Craftroot offers Free Shipping and
Cash on Delivery. All products are shipped out between 1 – 5 working days and
delivered between 2-8 days.
For Cash on Delivery orders: If the product or packaging has
been tampered with, do not accept the order.
REFUND POLICY
We offer you high quality handmade bags and accessories at
reasonable prices. Products are dispatched after a thorough Quality Check.
Color or shade difference, due to photography and different
screen/monitor. so please allow little difference in color .
We gladly accept returns and exchanges
Contact us within: 3 days of delivery
The whole order amount will be refunded if the order is
cancelled, lost or un-delivered to your preferred location.
The order should be cancelled within 24hours of the order
placed.
Craftroot reserves the right to cancel any order without any
explanation for doing so, under the circumstances where the requirement could
not be met. The company will ensure that any communication of cancellation of
an order or any applicable refund will be made in a reasonable time.
ADDITIONAL POLICY Exchanges:
We only replace items if they are defective or damaged. We
might request you to share an image of your product/s for your order to qualify
as an exchange. The exchange request must be initiated within 48 hours of
receiving the product.
If 48 hours have gone by since your purchase, unfortunately,
we can’t offer you an exchange.
If you need to exchange it for the same item, kindly get in
touch with us, we will initiate the exchange process.
Product packaging, labels & tags must not be tampered
with and should be intact.
